These things happen, so we’ve made it easy to return or exchange the items. Just follow these simple instructions, and we’ll get it sorted for you.
For a start, you are welcome to return or exchange anything you purchase from Zettaflorence.com, or our store, within 90 days from purchase.
For a change of mind returns or exchanges, your product needs to be:
Unless the product is faulty, we are unable to accept returns on damaged or non-saleable products.
Postage is not refunded for change of mind return and exchange.
Please note: strictly no refunds available on custom-made products or other customised items unless they are faulty.
Products purchased at sale prices cannot be returned or exchanged.
Returns can be made to the Zetta Florence store at 197B Brunswick St Fitzroy or via post to PO Box 340 Somerville 3912. How to exchange or return via post is detailed below.
If your order arrives damaged, product is faulty or if it was supplied incorrectly, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).
In this case, please contact us on [email protected] before sending your order back so that we can approve the return and issue you with a reply paid label. You can also bring the item to our Melbourne store in Fitzroy as an alternative.
We’ll send you an email to let you know we received the goods, and a remittance to show the refund.
Please bring proof of purchase and your item to the store. The goods must be in their original packaging and the store will happily process a refund or exchange for you. If the goods were sent to you, we can only refund the cost of the goods for a change of mind unless the goods are faulty or sent incorrectly.