Ordering Information
Thank you for shopping at Zetta Florence. We want you to be 100% satisfied with your purchase and will do whatever we can to make sure that this is the case. In the event that you are not satisfied, however, you may return your purchase for a prompt, hassle-free refund subject to the Return Policy shown below:
Products may be returned within thirty (30) days of the purchase date. Products are not eligible for return more than thirty (30) days after the purchase date. At your option, The products eligible for return may be either exchanged for other products or you will be provided with a cheque or EFT refund. We will issue your replacement stock or refund, and contact you with a confirmation, the same day your return reaches our warehouse. Shipping fees from the original order will be refunded only if the products were defective.
A Return Authorization Number (RAN) is required for all returns and exchanges. To request an RAN, please contact Zetta Florence by calling 1300555124 between the hours of 9:00am and 5:00pm, Eastern Standard Time, Monday - Friday, excluding holidays. All RAN's are valid for five days and must be clearly written on the outside of the package. Without an RAN, your shipment cannot be accepted at our warehouse. We recommend that you ship the products being returned via registered Aust Post, Couriers or other shipping service that provides tracking information and insurance, as Zetta Florence is not responsible for packages lost or damaged during shipment. Please enclose a note explaining why you are making the return and indicating how you would like for us to handle it (replacement, refund, etc). A copy of the original packing slip must be included with all returns. Please pack your return carefully, preferably in its original packaging, to ensure that it arrives safely at our warehouse. Goods returned damaged will not be eligible for a refund.
If you receive damaged item(s) during transit, please do not sign for the goods. It is preferable to not accept the goods and the transport company will return them to us. if you did receive damaged goods, you must contact us within 48 hours. In the case you do not report the damaged merchandise within the 48 hours window, the merchandise is not returnable. You must keep the box and packing materials so we can claim against the transport company and they may need to see them.
Please note the address of our warehouse:
9-13 VILLAS RD, P.O. BOX 4494 DANDENONG SOUTH VIC 3164
Should you have any questions regarding our Return Policy,please do not hesitate to contact us.
Thanks again for shopping at Zetta Florence. We sincerely appreciate your business.
